Years ago I had a boss who told me The problems remain the same. Its only the faces that change. Years of management have taught me the truism of that statement. A few weeks ago it got me to thinking about... View More

This is the second in a series of articles concerning the new carrier-focused Web 2.0 technology that positively impacts your bottom line while improving the services you offer. In this article, well explore... View More

Internet-based shipping services offered by parcel carriers have made it easier and faster for companies to ship parcels in many ways, including creating shipping labels and tracking parcels en route.... View More

Carrier surcharges and add-on fees are proliferating and rising. And we hear again and again from all types of shippers that managing these costs is a concern. In response to a survey Pitney Bowes recently... View More

Online sales have seen incredible growth over the past five years. According to the U.S. Census Bureau, e-commerce sales were at $19.8 billion for the first quarter of 2005, up nearly 400% from the first... View More

It goes without saying: A happy customer is a repeat customer. Nowhere is this more true than for high-growth Internet sales. But the hitch in the system is product returns. Returns are time-consuming... View More

Shipping internationally was never easier, thanks to the U.S. Postal Service�s Web site now offering two new service options within its premiere international expedited shipping service � Global Express... View More

It is half time and we are down by two touchdowns. Its time for a new plan if we are to win this game. Shipping individual products to consumers has become a major challenge for existing supply chains.... View More

Prior to 1999, every aspect of back-end support operations for the direct marketing industry was tailored to meet the needs of the typical cataloger. In the 1970s and 1980s, direct marketing was limited... View More

Small suppliers take heart. A tough aspect of doing business � compliance labels � is about to become easy. Compliance labels have long been a challenge to suppliers, especially smaller suppliers with... View More

As the new millennium gathers speed, mail and shipping centers across the country are also picking up the pace. In spite of the increasing use of e-mail, hardcopy mail volume continues to rise. Business-to-business... View More

Good news! The business of shipping e-commerce goods is now much easier, thanks to the many tools and services currently available through the U.S. Postal Service�s Web site. Cost-savings, convenience... View More

Two holiday seasons have passed where e-business � especially B2C � received a lot of press. There were good points and there were horror stories. What was one of the most important lessons learned? Back-end... View More

E-commerce appears to be all about ease of doing business and the ability to receive products quickly at your home. However, as one parcel company�s television commercial graphically depicts, you do not... View More

Like all good start-up stories, the founder of Pets.com is said to have �stumbled� onto success. Greg McLenore sold his interest in Toys.com and launched Pets.com in November 1998, on a shoestring budget.... View More

E-commerce is taking the world by storm. It�s enabling companies to respond to individual demands faster, more easily and more efficiently while reducing operating, sales, marketing and supplier costs.... View More

I am lucky to be experienced enough to remember the �milkman.� Today, I can still recall the feeling of excitement that would rush through me when my mother would yell out �the milkman is here!� I would... View More

Editor�s Note: The following is an excerpt from a white paper on returns. Due to space constraints, quotes from customers and some additional material have been omitted. The full text is available in the... View More

It was a great idea. Instead of dealing with the hassle of city traffic and crowds, I decided to flip the power on my computer and let the mouse guide me to an interactive site where there was far more... View More

Are you positioned to survive in the Digital Jungle? The outcomes of the transition from the industrial economy of the 20th Century to the digital economy of the 21st Century are binary. That is, you will... View More